शुल्क वापसी की नीति
# 1. Return, Refund, Replacement and Warranty Policy
**Last updated: 19 August 2026**
At FishingStore.in, we carefully check and pack every order. This policy explains when a return, replacement or refund is available. Nothing in this policy limits any rights available to a customer under applicable Indian law.
## Eligible claims
You may request assistance if:
- you receive a product that is damaged in transit;
- the product delivered is different from the product or variant ordered;
- an item or component is missing from the sealed package;
- the product has a manufacturing defect; or
- the product is materially different from its description on our website.
For every eligible claim, including damage, an incorrect or missing item, a manufacturing defect or a materially misdescribed product, contact us within **2 calendar days (48 hours) of delivery**. The two-day period is the window for raising the issue; an approved pickup, inspection, replacement or refund may be completed afterward.
Claims raised after two calendar days will not ordinarily be eligible under this store policy, except where a longer manufacturer warranty applies or a remedy is required under applicable law.
## Unboxing proof
For transit-damage, incorrect-item and missing-item claims, please provide a clear, continuous unboxing video beginning before the outer package is opened and showing:
- the shipping label and sealed outer package;
- all sides of the package;
- the opening of the package; and
- the product, accessories and reported issue.
Please also provide photographs of the package, shipping label and affected product. Unboxing proof helps us verify the claim with the courier and prevent fraudulent claims. We may request additional information where reasonably required.
Do not use, assemble, spool, rig, alter, repair or discard the product or its packaging after discovering an issue.
## Return conditions
An approved return must include the original product, box, tags, accessories, manuals, warranty cards, promotional items and protective packaging. Except where an item was received defective or damaged, the product must be unused and in resalable condition.
The return must be sent only after receiving approval and return instructions from FishingStore.in. Unauthorised parcels may not be accepted.
## Items not eligible for change-of-mind return
We do not accept returns or exchanges merely because the customer changed their mind, selected an unsuitable size/specification, no longer needs the product, did not like the colour, or found the same product at a different price after purchase.
The following are also non-returnable unless defective, damaged, incorrect or otherwise required by law:
- opened or used fishing lines, leaders, hooks, lures, baits, scents and consumables;
- products that have been assembled, spooled, rigged, tested in water, modified or damaged after delivery;
- clearance, final-sale or specifically marked non-returnable products;
- custom, made-to-order or personalised products;
- gift cards; and
- products without their original packaging, accessories or serial labels.
Customers should check rod length, action, power, reel size, line rating, lure weight, hook size, clothing size and product compatibility before ordering. Contact us before purchase if you need help choosing.
## Resolution options
After verification, we may offer one of the following as appropriate:
- replacement with the same item;
- replacement with an agreed alternative;
- repair or manufacturer-warranty assistance;
- store credit; or
- refund to the original payment method.
Where the claim is caused by our error or an eligible transit issue, FishingStore.in will arrange or reimburse reasonable return shipping. If replacement stock is unavailable, the customer may choose an agreed alternative, store credit or refund.
## Inspection and refunds
Returned products are inspected after receipt. We will notify you whether the claim is approved or if further information is required.
Approved prepaid-order refunds are initiated to the original payment method. Approved COD-order refunds are sent to a verified Indian bank account or UPI ID supplied by the original customer. Refunds are normally initiated within **7–10 working days** after approval or receipt and inspection of the returned item, whichever is later. Banks and payment providers may require additional time to credit the amount.
Original shipping or COD-service charges are refundable when the return is caused by our error, an eligible defective product or eligible transit damage. Otherwise, such charges are not refundable to the extent permitted by law.
## Manufacturer warranties
Warranty coverage varies by product and brand. Where a manufacturer or authorised distributor provides a warranty, the claim may need to be handled under that brand's warranty process. FishingStore.in will provide reasonable purchase proof and guidance but cannot extend a manufacturer's warranty beyond its published terms.
Normal wear, corrosion, accidental breakage, misuse, overloading, incorrect assembly, improper maintenance and damage caused by unsuitable line, lure weight or fishing conditions are not manufacturing defects.
## How to request a return or replacement
Send the following to **izzawaindia@gmail.com** or WhatsApp **+91 79077 95581**:
- order number;
- customer name and registered phone number;
- product and variant;
- explanation of the issue;
- continuous unboxing video, where applicable; and
- clear photographs.
Do not send a return until our team provides approval and instructions.