शिपिंग नीति
**Last updated: 19 August 2026**
FishingStore.in ships to serviceable addresses across India through established courier partners and, where appropriate, India Post.
## Order processing
In-stock orders are generally processed and dispatched within **1–2 business days** after payment confirmation or COD verification. Sundays, public holidays, payment verification, stock reconciliation, address clarification, bulk orders and unusually large products may require additional processing time.
If an item becomes unavailable after an order is placed, we will contact the customer and offer an alternative, store credit, waiting for restock or a refund for the unavailable item.
## Estimated delivery time
Most Indian orders are delivered within approximately **4–9 business days after dispatch**. Remote pincodes, islands, difficult-service areas, weather, public holidays, strikes, regulatory restrictions and courier disruptions may take longer. Delivery dates are estimates and not guaranteed unless we expressly confirm otherwise in writing.
Tracking details are shared by SMS, WhatsApp, email or the order-status page after dispatch. Tracking scans may take up to 24–48 hours to update.
## Shipping charges
Shipping charges, if applicable, are displayed at checkout before payment. Charges may depend on:
- product and order value;
- actual or volumetric weight;
- package dimensions;
- delivery pincode;
- courier availability; and
- special packaging required for rods, nets, traps or other bulky/fragile items.
Multiple products may be combined into one shipment where practical. Heavy or oversized products can carry product-specific shipping charges even when another promotion offers free or discounted shipping.
## Address and contact accuracy
Customers must provide a complete name, phone number, house/building details, street/locality, landmark, city, state and correct pincode. We are not responsible for delay or return caused by an incomplete or incorrect address, unreachable phone number, access restrictions or refusal by the recipient.
Address changes are possible only before dispatch and are not guaranteed. Once shipped, the courier may not permit any address, phone-number or pincode change.
## Delivery attempts and failed delivery
Courier partners generally make more than one delivery attempt, but the exact number depends on the carrier and location. Customers should answer courier calls and respond promptly to delivery messages.
If an order is returned because the customer was unavailable, refused delivery, supplied an incorrect address or could not be contacted, any re-shipment is subject to stock availability, fresh confirmation and additional shipping charges. Repeated failed COD deliveries may result in COD being disabled for future orders.
## Package inspection and damage
Do not accept a parcel if the outer package is visibly opened, severely damaged or tampered with. If accepted, record a continuous unboxing video before opening. Report eligible damage, wrong items or missing contents within the period stated in our Return, Refund, Replacement and Warranty Policy.
## Lost or severely delayed shipments
If tracking does not update for an unusual period, contact us with your order number. We will raise an investigation with the courier. Courier investigations may take several working days. If the courier confirms that a prepaid order is lost, we will provide a replacement, store credit or refund as appropriate.
## Split shipments
An order may be dispatched in more than one package because of product size, stock location or courier restrictions. Separate tracking numbers may be issued. Additional charges will not be added after checkout without the customer's agreement.
## Contact
For shipping help, contact **izzawaindia@gmail.com** or WhatsApp **+91 79077 95581**, Monday–Sunday, 9:00 AM–6:00 PM IST.